1.TERMS OF SALES

Store Identification
LLC ESPRIT GRENADINE (Secret-lingerie.com) with its registered office at 14 rue Gustave Eiffel 91230 Montgeron, France. LLC registered at Evry Trade and Company Register under number 513 479 170. Telephone +33(0)9 67 44 40 39 
e-mail: customerservice@secret-lingerie.com
VAT number : FR19513479170

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Application of general conditions of sale
The present conditions regulate the sale of the products presented on this website

(Secret-lingerie.com) by the LLC ESPRIT GRENADINE 

These conditions of sale can be modified at any time without notice. Every order implies total acceptance without exceptions to the present terms and conditions. The parties agree that the contract formed by the present conditions of sale are governed by French law.

The present general conditions express the integrality of the obligation of the parties. By this, the customer has to accept without exception the integrality of the provided dispositions in the general conditions. No general or specific condition figuring in the documents sent and delivered by the customer can be accepted since these documents would be incompatible with the general conditions.

Offer validity
The items offered on the website Secret-lingerie.com are available unless there is depletion of stocks from the suppliers. Secret-lingerie.com does not guarantee under no circumstances the availability of any product for sales for any given period.
In case of receipt concerning an order of an unavailable item, Secret-lingerie.com will reimburse the customer within 30 days. Any order of an unavailable item will be informed by email from Secret-lingerie.com.

Product prices
The prices and the recapitulation of the order and the invoice are conducted in dollar or in the currency of the country of the billing address of the customer.
The customer has the possibility to change into other currencies like US Dollar, Canada Dollar and Australia Dollar. For delivery outside EU zone, the price is shown without VAT. Tax will be deducted during shipment according to the current terms of each country. Secret-lingerie.com reserves the right to modify the price at any time. You will be charged at the prices displayed on the website Secret-lingerie.com based on the rates in effect at the time of the registration of the order.

 

Product display
The description of the products offered for sale on the website Secret-lingerie.com is made with the utmost care with photographs, property of the brands, illustrating with text to support the products.

 

Secure Order and Payment
Payment for purchases is made at the choice of the customer:

- By credit card: Visa, MasterCard,

- By PayPal

The customer validates his/her order as described below. This validation involves the acceptance of these terms of sale. Orders will only be considered after the acceptance of payment.
For the first order, the customer needs to fill out a form containing the following information: title, name, surname, complete delivery address, email, phone number and date of birth. The customer will then create his/her password.
The customer wishing to purchase an item described on the website Secret-lingerie.com follows the following steps to place an order. After clicking on the icon "confirm" and after checking the details of the order (color, quantity, size, price, etc ...), the customer validates the choice of the selected products by a click.
If the customer has a special offer, he/she must, firstly enter a code that has been assigned in the field provided for this purpose.
The customer has the option to pay by credit card or Paypal directly on the website.
After confirming the method of payment, the customer will definitively and irrevocably validate the order with the items shown below..
The customer confirms the shipping and billing address, the item(s), or products as well as the prices. He/She finally validates his order by clicking the "Confirm" button.


Order confirmation
After registration of the order, an order confirmation will be sent by email. If you do not receive any email within an hour following your order, you are recommended to contact the customer service at serviceclient@secret-lingerie.com to verify that there is no problem in the ordering process.

Payment verification
Secret-lingerie.com controls all the orders that have been validated on its website in order to prevent any fraudulent actions.
Our customer service may have to ask supporting documents to unblock your order. These requests are made for new customers or for orders above 150 Dollars. No order will be validated unless the customer already has pending orders worth more than 300 Dollars.

Default
Secret-lingerie.com reserves the right to refuse to make a delivery or validate an order from a customer who has not fully or partially paid a previous order or who would cause payment dispute.

 

Identification

A customer who already placed an order on the website Secret-lingerie.com can choose a password that allows him/her during future orders, not to fill in the indispensable form for the order placement.

A customer already registered is recognized on the website like a customer of Secret-lingerie.com

The password of the customer of Secret-lingerie.com is personal and strictly confidential. It has to be kept secret not to be communicated. If the customer forget the password, he/she has to inform the customer service of Secret-lingerie.com as soon as possible. A new password will be transmitted under 72 hours. In order to facilitate the identification of the customer by the simultaneous providing of e-mail address and password, the customer must allow Secret-lingerie.com to place on the hard disk of the customer a “cookie” file for the only purpose of facilitating identification.              

Payment Security
To ensure the security of payments, the website Secret-lingerie.com uses the secure payment service of the French bank CREDIT AGRICOLE. This service incorporates the standard SSL security. The confidential data (bank card number to 16 digits and the expiration date, the CLC code) are directly transmitted to the bank's server without passing through physical media server used by Secret-lingerie.com.
When the order is confirmed:
The payment request is routed in real time on the secure payment handler.
It addresses a request for authorization to the bank card network.
The payment manager issues an electronic certificate that will be considered proof of the amount and date of the transaction pursuant to the provisions of Articles 1316 and the French Legislation.
Identification

Shipping cost

Delivery is conducted with our French partner La Poste under the form of Coliposte or Socolissimo.
The costs charged to customers from the United Stated, Canada and Australia are:
10 dollars for order below 100 dollars

Free shipping for order over 100 dollars

Shipping delays
For any in-stock item(s), the order will be shipped within 6 to 9 days following the registration of the order (except saturday, sunday, public holidays and special notification). The preparation and shipping times can be longer during holiday and active season. For any backorder item(s), the order will be shipped between 10 and 15 days following the registration of the order. Over the period of 20 days (shipping problem from the suppliers), an informing email will be sent to the customer in the week following the order.

Customs Taxes
Customer acknowledges being fully aware of the laws in force in their country before placing an order on Secret-lingerie.com. Customs or import taxes can be required by country. These taxes are paid by the customer and under his/her full responsibility in terms of declarations of the payments to the authorities and/or competent organism in your country.

 

Satisfied or refunded

All items purchased on Secret-lingerie.com can be returned for an exchange or a refund. Only non-damaged and labelled item(s) in their original packaging (box, pouch, etc.) will be accepted. For items sold in packs, only the complete pack can be returned for exchange or refund. We accept returned item(s) within 30 days following the reception of the item(s), accompanied with the copy of the invoice of the concerned item(s). We do not refund the return fee. Contact our customer service by email to inform about your return. Any damaged item that is not informed beforehand in email following the delivery will be refused. All returned items must be shipped to the following address: LLC ESPRIT GRENADINE (Secret-lingerie.com) – 14 rue Gustave Eiffel 91230 Montgeron, France. It is highly recommended to keep the receipt given by La Poste. We will not be responsible for any loss and damages during the transportation of the parcel.

Responsibility
Secret-lingerie.com has an obligation of means in all elements of access to Secret-lingerie.com website. Consequently, the responsibility of Secret-lingerie.com can not be held liable for any inconvenience or damage due to the use of the Internet and network external to the precautions taken by Secret-lingerie.com.
Intellectual property
All visual or sound elements, including the underlying technology Secret-lingerie.com site are protected by copyright, trademarks or patents. They are the exclusive property of Secret-lingerie.com or partner brands.
Any hypertext link to the site Secret-lingerie.com including using the technique of framing, deep linking, in-line linking or any other deep linking technique is strictly forbidden.
In all cases, any link, even tacitly authorized, must be removed at the request of Secret-lingerie.com.

Personal data
Secret-lingerie.com undertakes not to disclose to third parties the personal information you provide. These are confidential. They will be used by our internal departments for processing your order and to reinforce and personalize communication and the product offering reserved for customers of Secret-lingerie.com. This Article shall not prevent the sale or transfer of activities to third.
For the purpose of the service, Secret-lingerie.com reserves the right to collect personal data concerning website users, including through "cookie".
To this end, the site Secret-lingerie.com is declared to French Organism of Personal Data Control (CNIL) under the number: 1529389
Secret-lingerie.com however, reserves the right to communicate to the addressee of an order "Gift" your name and address if it so requests.
According to the law No. 78-17 dated 6.01.1978, known as data protection, you have at any time a right of access and rectification of data. This right may be exercised correct online (access to my account with your password), or upon request sent by mail, indicating your name, accompanied by a photocopy of an ID.
If you wish to be informed by email of special operations at the website Secret-lingerie.com you can subscribe to the free online newsletter (newsletter).
Finally, you can ask to be removed from the customer file on request sent by mail, indicating your name, accompanied by a photocopy of an ID.