All items purchased on Secrete-lingerie.com can be returned for an exchange or a refund. Only non-damaged and labelled item(s) in their original packaging (box, pouch,etc.) will be accepted. For items sold in packs, only the complete pack can be returned for exchange or refund. We accept returned item(s) within 30 days following the reception of the item(s), accompanied with the copy of the invoice of the concerned item(s). We do not refund the return fee. Contact our customer service by email to inform about your return. Any damaged item that is not informed beforehand in email following the delivery will be refused. All returned items must be shipped to the following address: SARL ESPRIT GRENADINE Secret-lingerie.com – 14 rue Gustave Eiffel 91230 Montgeron, France. It is highly recommended to keep the receipt given by La Poste. We will not be responsible for any loss and damages during the transportation of the parcel.